On the Choose an account screen, click the Microsoft account button. On the Add your Microsoft account screen, enter the email address and password associated with your Microsoft account. On the Make it yours screen, you'll have the option to make this Microsoft account your primary account. (This makes sign-in, settings, and syncing happen ... If you’re having issues signing in to your Microsoft account, see Microsoft account help for more info. Select Add email or Add phone number. Follow the instructions to add a new email address or phone number to your Microsoft account aliases. Find out how to change or remove an email address or phone number from your Microsoft account.Looks like you don't have an account with us. We'll create one for you using [email protected]. and click on next button and clicked in next button. It asks for new password. Just got a message regarding: Create a password. Enter the password you would like to use with your account. and typed new password and confirmed new ...Looks like you don't have an account with us. We'll create one for you using [email protected]. and click on next button and clicked in next button. It asks for new password. Just got a message regarding: Create a password. Enter the password you would like to use with your account. and typed new password and confirmed new ...Jan 14, 2022 · Replied on January 14, 2022. Report abuse. An outlook.com mail account is not an Outlook 365 account, there is no outlook 365 account as such. outlook.com is a free email service that can be viewed in any web browser or added to a Mail Client. There is an MS 365 account that is associated with an Office 365 purchase. Account doesn't exist If you have forgotten your username, or you get a message from Microsoft that says that account doesn't exist, use our automated self-help to help you recover your username, and connect you to a support agent if necessary. Other sign in issues Generally speaking, the OOBE screen will give you the option to choose whether you want to use your personal account or your organisation's account. Note: This does occur if you are logged into OOBE as a personal account under the organization mode, and I have tested this if you select organisation in the OOBE screen. This message will appear.If that doesn't work, try these steps to find out what kind of account you have. From the sign-in screen, select Sign-in options. If you see the Microsoft account icon, you're using a Microsoft account. Choose the step below based on the type of account you have.Hello there, I was trying to log in to the Design Lab to create and buy a new Xbox Controller. The systems repeatedly refused to let me log in with the error: "Your Microsoft account doesn't contain an email address. Please update your Microsoft account and try signing in again." I get that message while being logged into my MS account / Xbox ...Username lookup Check products or services Check if closed Tip: This option won't work if you don't have security info set up on your account or if you can no longer access that security info. Move on to the next step: Step 2: Check products or services where you used your Microsoft account In a nutshell, you can fix it by doing this on the remote system you want to connect to. Right-click Start button, choose Run. Type in the command below, but use your Microsoft Account email address instead of the example: runas /u:MicrosoftAccount\[email protected] winver. Provide your Microsoft Account password when prompted.If it is a folder from his consumer OneDrive, you need to sign in with Microsoft account (the account signed up ourselves, it can be Outlook, Hotmail, Gmail and other email address). The OneDrive in Office portal is OneDrive for Business. It is personal sites for Office 365 users. We need to use work/school account (the account created by admin ...Like here in the Philippines they will accept numbers like +63925 which is owned by Globe Telecommunications but not +63961 which is owned by Smart Communications. So to answer your question, it's probably because of your sim card or phone number. Thanks with regards, Miguel De Leon. 4 people found this reply helpful.Microsoft allows you to control your account your way with customizable privacy settings. Manage your Xbox, Windows, and other privacy settings on this page. Generally speaking, the OOBE screen will give you the option to choose whether you want to use your personal account or your organisation's account. Note: This does occur if you are logged into OOBE as a personal account under the organization mode, and I have tested this if you select organisation in the OOBE screen. This message will appear.On the Choose an account screen, click the Microsoft account button. On the Add your Microsoft account screen, enter the email address and password associated with your Microsoft account. On the Make it yours screen, you'll have the option to make this Microsoft account your primary account. (This makes sign-in, settings, and syncing happen ...Feb 16, 2023 · I log into that account without problems in the browser and even on onedrive (sync OK) On Settings -> accounts, whe I click "Sign in" (with ms account), entering my work account (*** Email address is removed for privacy ***) I get the message: " That Microsoft account doesn't exist. Enter a different account or get a new one. " 2. Verify Your Account. In certain cases, the problem is due to your Microsoft Account not being verified on the computer. 1. Go to Settings > Accounts > Your Info and click on Verify. 2. If prompted, re-enter the Password for your Microsoft Account and click on Sign In. 3. Jul 3, 2020 · Yes. No. LA. LattaninoCupolino. Independent Advisor. Replied on July 3, 2020. Report abuse. The message "account does not exist" appears when an account has not been used for a long time (it is automatically removed from the system) or the account alias has been removed. If the first hypothesis is excluded, it means that the alias has been removed. A Microsoft Account is a "connected account" that is not tied to the device itself. A Microsoft Account can be used on any number of devices. Windows Store apps, settings, and data can be accessed from any device you sign in to using cloud storage. To purchase apps from the Windows Store, you must have a Microsoft Account.Your Microsoft account doesn't contain information about First Name,Last Name. Update your profile and login again" Send help! Reply I have the same question (9)The reset finished and I tried to log into my account upon start up, but I couldn't. Everytime it would say my password is incorrect even though I know it isn't, and I checked the spelling and the lowercase/uppercase letters, it was the correct password but it wouldn't let me in.Your Microsoft account doesn't contain information about First Name,Last Name. Update your profile and login again" Send help! Reply I have the same question (9)Report abuse. " to use to login to Microsoft" what do you mean by that since if you purchased 365 from GoDaddy the 365 account is via GoDaddy and not MS, and you install 365 from the GoDaddy account. . A win user logon is/can be separate from any other MS Account, and is not any GoDaddy account. From the standard win user account the only MS ...Alias account; Mistyped Email address; Deleted account; 1] The person is logging in using an Alias. Microsoft Outlook allows you to create an alias for your email account.It is helpful if you do ...Steps for the organizer: Open the Xbox Family Settings app on their mobile device. Choose the member whose account info isn’t known. Select the Info bubble next to the user’s gamertag. Review the info under the Account email for the Microsoft account that’s associated with their Xbox profile.A Gmail address used with a Microsoft Account is merely a login ID for the Microsoft Account - no more - no less. #2 - An email address can get deleted under two scenarios a) the account itself was closed which if that was the case, you would have a 30-60 day window to cancel the closure (depending on the option selected when the account was ...Can't sign in If you can't sign into your Microsoft account, use our guided tool below to help you find the correct solution. Billing & payments Learn how to renew or cancel a subscription, request an exchange or refund, redeem a gift card, and view account balances. Payment and billing help Work or school accountsSelect Start > Settings > Windows Update > Check for updates. If there is an available update, select Install now. Make sure that your app works with Windows 11. For more info, see Your app doesn't work with Windows. Update Microsoft Store. Select Start, then from the apps list, select Microsoft Store. In Microsoft Store, select Library > Get ... Aug 3, 2022 · 08/03/2022 4 contributors Applies to: Microsoft 365 Feedback When you try to activate Microsoft 365 apps, you might encounter the following error: That Microsoft account doesn’t exist. Enter a different account or get a new one. If you are trying to activate on a Mac, see How to remove Office license files on a Mac. Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..If you close your Microsoft account, there's a 60-day grace period during which you can change your mind and reopen your account. After 60 days, your Microsoft account will be permanently deleted. See How to close your Microsoft account for more info. Reopen your Microsoft account. Go to account.microsoft.com and sign in.Enter a different account or get a new one" I was really confused, I was just playing with the exact same Microsoft account with the same email address the previous day, and it suddenly asked me to re-login, I typed the EXACT email for the account that I paid Minecraft for and it just tells me "That Microsoft account doesn't exist.Your Microsoft account. Your Microsoft personal account lets you manage everything all in one place. It allows you to keep tabs on your subscriptions and order history, organize your family's digital life, update your privacy and security settings, track the health and safety of your devices, and get rewards. Microsoft account dashboard. Your Microsoft account doesn't contain information about First Name,Last Name. Update your profile and login again" Send help! Reply I have the same question (9)Microsoft allows you to control your account your way with customizable privacy settings. Manage your Xbox, Windows, and other privacy settings on this page. Sign in Create an account Questions? We have answers A Microsoft account does not need a Microsoft email The email address used to sign into your Microsoft account can be from Outlook.com, Hotmail.com, Gmail, Yahoo, or other providers. Create a Microsoft Account Sign in Create an account Questions? We have answers A Microsoft account does not need a Microsoft email The email address used to sign into your Microsoft account can be from Outlook.com, Hotmail.com, Gmail, Yahoo, or other providers. Create a Microsoft Account The reset finished and I tried to log into my account upon start up, but I couldn't. Everytime it would say my password is incorrect even though I know it isn't, and I checked the spelling and the lowercase/uppercase letters, it was the correct password but it wouldn't let me in.Steps for the organizer: Open the Xbox Family Settings app on their mobile device. Choose the member whose account info isn’t known. Select the Info bubble next to the user’s gamertag. Review the info under the Account email for the Microsoft account that’s associated with their Xbox profile.May 11, 2019 · Since yesterday, when I'm using Office, I'm presented with a pop-up box continuously that says "That Microsoft account doesn't exist. Enter a different account or get a new one", however the account absolutely does exist (I've quadruple checked it!), and I use the email address every day both in browser and MS Outlook. If you see the Microsoft account icon, you're using a Microsoft account. If you only see the Password icon, you have either a domain (work or school) account or a local account. If you have a Microsoft account: On the sign-in screen, type your Microsoft account name if it's not displayed. Account doesn't exist If you have forgotten your username, or you get a message from Microsoft that says that account doesn't exist, use our automated self-help to help you recover your username, and connect you to a support agent if necessary. Other sign in issues 08/03/2022 4 contributors Applies to: Microsoft 365 Feedback When you try to activate Microsoft 365 apps, you might encounter the following error: That Microsoft account doesn’t exist. Enter a different account or get a new one. If you are trying to activate on a Mac, see How to remove Office license files on a Mac.Nov 14, 2018 · During the installation process you get to select that: Once the computer is set up for an organization and you log in with an Office 365 user account, then the computer seems to be tied to the Office 365 account. The computer is not part of an Azure AD domain and the accounts are not Microsoft accounts, yet, they can log in straight into the ... Sep 7, 2021 · Adding a problem email account I have been using Outlook but my email account quit working in outlook. On my iPad I deleted the account but cannot reload it. is it possible to have both my gmail account and my sbcglobal account loaded into the Apple Mail account instead of Outlook. Replied on January 14, 2022. Report abuse. An outlook.com mail account is not an Outlook 365 account, there is no outlook 365 account as such. outlook.com is a free email service that can be viewed in any web browser or added to a Mail Client. There is an MS 365 account that is associated with an Office 365 purchase.If none of those options work, select the Start button > Settings > Accounts , then find the Microsoft account you used to sign in to the Xbox app and select Remove. Then go back to the Xbox app and sign in with the Microsoft account you just removed. Open SettingsIf that doesn't work, try these steps to find out what kind of account you have. From the sign-in screen, select Sign-in options. If you see the Microsoft account icon, you're using a Microsoft account. Choose the step below based on the type of account you have.Jun 13, 2022 · In a nutshell, you can fix it by doing this on the remote system you want to connect to. Right-click Start button, choose Run. Type in the command below, but use your Microsoft Account email address instead of the example: runas /u:MicrosoftAccount\[email protected] winver. Provide your Microsoft Account password when prompted. Apr 7, 2021, 4:57 PM. I am trying to sign in to a new computer using my Microsoft account. I know the account is valid because it is the same one I am using in this forum. But, I get a message saying "The Microsoft account doesn't exist. Enter a different account or get a new one."Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. You can use any of your aliases to sign in to Microsoft services or your Windows and Xbox devices, and you can select any of them for sending and receiving email. In a nutshell, you can fix it by doing this on the remote system you want to connect to. Right-click Start button, choose Run. Type in the command below, but use your Microsoft Account email address instead of the example: runas /u:MicrosoftAccount\[email protected] winver. Provide your Microsoft Account password when prompted.If that doesn't work, try these steps to find out what kind of account you have. From the sign-in screen, select Sign-in options. If you see the Microsoft account icon, you're using a Microsoft account. Choose the step below based on the type of account you have.Jul 3, 2020 · Yes. No. LA. LattaninoCupolino. Independent Advisor. Replied on July 3, 2020. Report abuse. The message "account does not exist" appears when an account has not been used for a long time (it is automatically removed from the system) or the account alias has been removed. If the first hypothesis is excluded, it means that the alias has been removed. I have been trying unsuccesfully to add my work account on my IPhone. When i go tho the mail section and add acount, I select Outlook. When i put in my work email, it says that account doesnt exist.Aug 7, 2015 · Open an elevated command prompt. To do this, on the start screen type cmd, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. Type the following commands. Press Enter after each command. Sign in Create an account Questions? We have answers A Microsoft account does not need a Microsoft email The email address used to sign into your Microsoft account can be from Outlook.com, Hotmail.com, Gmail, Yahoo, or other providers. Create a Microsoft Account We would like to show you a description here but the site won’t allow us.Jun 18, 2022 · Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help.. Open payment options. If you can't sign in, try troubleshooting issues with your Microsoft account. 2. Select Add a new payment method. Note: Even though country/region is listed on this page, you cannot change it here. To change your account's country or region, select Your info then Edit country/region. Note: The information must match the ... There are two types of accounts like Microsoft account (personal account) and work or school account (organization account), while Microsoft accounts are most often associated with Office for home products, more details please see What is a Microsoft account and a work or school account?Troubleshooting verification code issues. Microsoft account dashboard. There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you. I'm not getting my verification code.A Microsoft account gives you access to Microsoft products and services with just one login. Here's how to set one up: Go to account.microsoft.com, select Sign in, and then choose Create one! If you'd rather create a new email address, choose Get a new email address, choose Next, and then follow the instructions.If you see the Microsoft account icon, you're using a Microsoft account. If you only see the Password icon, you have either a domain (work or school) account or a local account. If you have a Microsoft account: On the sign-in screen, type your Microsoft account name if it's not displayed. Go to the Security basics page and sign in with your Microsoft account. Select More security options. Under Two-step verification, choose Set up two-step verification to turn it on, or choose Turn off two-step verification to turn it off. Follow the instructions. Note: As part of setting up this account, you’ll be given a QR code to scan with ...If you see the Microsoft account icon, you're using a Microsoft account. If you only see the Password icon, you have either a domain (work or school) account or a local account. If you have a Microsoft account: On the sign-in screen, type your Microsoft account name if it's not displayed. Can't sign in If you can't sign into your Microsoft account, use our guided tool below to help you find the correct solution. Billing & payments Learn how to renew or cancel a subscription, request an exchange or refund, redeem a gift card, and view account balances. Payment and billing help Work or school accounts Feb 21, 2022 · Microsoft account doesn't exist message when logging on to new laptop I am just swapping to a new laptop and when trying to log on it is saying that my Microsoft account does not exist. However I am using it on my other laptop and also on my mobile phone. Your Microsoft account. Your Microsoft personal account lets you manage everything all in one place. It allows you to keep tabs on your subscriptions and order history, organize your family's digital life, update your privacy and security settings, track the health and safety of your devices, and get rewards. Microsoft account dashboard. On the Choose an account screen, click the Microsoft account button. On the Add your Microsoft account screen, enter the email address and password associated with your Microsoft account. On the Make it yours screen, you'll have the option to make this Microsoft account your primary account. (This makes sign-in, settings, and syncing happen ...A Microsoft account gives you access to Microsoft products and services with just one login. Here's how to set one up: Go to account.microsoft.com, select Sign in, and then choose Create one! If you'd rather create a new email address, choose Get a new email address, choose Next, and then follow the instructions. A Gmail address used with a Microsoft Account is merely a login ID for the Microsoft Account - no more - no less. #2 - An email address can get deleted under two scenarios a) the account itself was closed which if that was the case, you would have a 30-60 day window to cancel the closure (depending on the option selected when the account was ...If you are able to sign in to your Microsoft account in the browser but cannot sign in to the Microsoft Store, you can use this procedure to repair and reinstall the Microsoft Store. Step 1: Check if doesn't have any corrupt files on the windows. 1-Right-Click on Start then click on Windows Powershell (admin)I want to use a pin code to log in to our PC from now on, but when I want to set that pin code I get the message that my Microsoft account does not exist. However, the email address does match the email address as registered in our existing Microsoft account. With the message that my Microsoft account does not exist, some specialist ...02-16-2021 05:26 PM. Hi @Anonymous. Could you please try to use Outlook 365 connector to connect to your work Microsoft account because Outlook.com connector is used to connect to a personal account which is not a work or school account. If this problem still exists, please feel free to let me know. Best Regards, Community Support Team _ Kira Xie.If you have at any particular point in time renamed the affected email address into a new account, the original account will become an Alias. Thus logging in using the original account (Alias) will trigger the system to prompt you that it does not exist. The solution is to log in using the new account. 2. Your account was not accessed (WITH A ...Reopen your Microsoft account. Go to account.microsoft.com and sign in. You'll be asked to receive and enter a security code. After you enter the code, your account will be reopened. Subscriptions, profiles, and content that were on the account prior to closing will be available to you, including rewards points, Xbox profile gamertag ... Select Start > Settings > Windows Update > Check for updates. If there is an available update, select Install now. Make sure that your app works with Windows 11. For more info, see Your app doesn't work with Windows. Update Microsoft Store. Select Start, then from the apps list, select Microsoft Store. In Microsoft Store, select Library > Get ... Aug 7, 2015 · Open an elevated command prompt. To do this, on the start screen type cmd, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. Type the following commands. Press Enter after each command. Your Microsoft account doesn't contain information about First Name,Last Name. Update your profile and login again" Send help! Reply I have the same question (9)Jun 29, 2020 · I tried logging in to my work Microsoft account and whenever I used my login credentials, I was unable to login; this has happened a number of times. I never changed my password or even my school e-mail. I don’t understand why I’m unable to login to my Account. I tried even recovering my account, even that didn’t work. Sign in Create an account Questions? We have answers A Microsoft account does not need a Microsoft email The email address used to sign into your Microsoft account can be from Outlook.com, Hotmail.com, Gmail, Yahoo, or other providers. Create a Microsoft Account Feb 25, 2016 · If it is a folder from his consumer OneDrive, you need to sign in with Microsoft account (the account signed up ourselves, it can be Outlook, Hotmail, Gmail and other email address). The OneDrive in Office portal is OneDrive for Business. It is personal sites for Office 365 users. We need to use work/school account (the account created by admin ... I have been trying unsuccesfully to add my work account on my IPhone. When i go tho the mail section and add acount, I select Outlook. When i put in my work email, it says that account doesnt exist.Use the tools: Sfc, Dism and Chkdsk. Press the keys Ctrl + Shift + ESC, click on File; Click Run new task. Check the option Create this task with administrative privileges; In the open field type cmd, then click OK. Run the following commands, one line at a time, followed by the Enter key: sfc /scannow.Your Microsoft account. Your Microsoft personal account lets you manage everything all in one place. It allows you to keep tabs on your subscriptions and order history, organize your family's digital life, update your privacy and security settings, track the health and safety of your devices, and get rewards. Microsoft account dashboard. 08/03/2022 4 contributors Applies to: Microsoft 365 Feedback When you try to activate Microsoft 365 apps, you might encounter the following error: That Microsoft account doesn’t exist. Enter a different account or get a new one. If you are trying to activate on a Mac, see How to remove Office license files on a Mac.In the Run box, type appwiz.cpl and click OK. Select Microsoft Office 365, click Change>Online Repair>Repair. If the issue persists, use SARA Tool to troubleshoot sign-in issue. This tool can help you find the issue and suggest the next steps to fix the problem.We would like to show you a description here but the site won’t allow us.
If you close your Microsoft account, there's a 60-day grace period during which you can change your mind and reopen your account. After 60 days, your Microsoft account will be permanently deleted. See How to close your Microsoft account for more info. Reopen your Microsoft account. Go to account.microsoft.com and sign in.. Something is downloading in the background windows 10
Change the email address or phone number for your Microsoft account. Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. You can use any of your aliases to sign in to Microsoft services or your Windows and Xbox devices ...Apr 7, 2021 · I am trying to sign in to a new computer using my Microsoft account. I know the account is valid because it is the same one I am using in this forum. But, I get a message saying "The Microsoft account doesn't exist. Enter a different account or get… To make sure your payments go through smoothly, keep your bank, credit card, and Microsoft account contact details up to date. You may also see some phishing emails about non-payment issues. If you're not sure, never click links in an email, but go direct to your bank's website. You can access your Microsoft Account at https://account.microsoft ... You can cancel specific Services or close your Microsoft account at any time and for any reason. To close your Microsoft account, please visit https://account.live.com/closeaccount.aspx. When you ask us to close your Microsoft account, we will put it in a suspended state for 60 days just in case you change your mind.02-16-2021 05:26 PM. Hi @Anonymous. Could you please try to use Outlook 365 connector to connect to your work Microsoft account because Outlook.com connector is used to connect to a personal account which is not a work or school account. If this problem still exists, please feel free to let me know. Best Regards, Community Support Team _ Kira Xie.Yes. No. LA. LattaninoCupolino. Independent Advisor. Replied on July 3, 2020. Report abuse. The message "account does not exist" appears when an account has not been used for a long time (it is automatically removed from the system) or the account alias has been removed. If the first hypothesis is excluded, it means that the alias has been removed.Work or school account is an account created by an organization’s administrator to enable a member of the organization access to all Microsoft cloud services such as Office 365 and a Microsoft personal account is an account that you create by yourself.So I’m logged in here on this forum to an account I’m trying to set up on a new computer yet on the computer when I type it in says it doesn’t exist. But it does because I’m on it here. The new computer won’t proceed without it.As indicated in my original post, the email has NOT been mistyped. We go into Settings, Accounts and the MS email account auto populates. Then click on Manage and Enter and it indicates the account does not exist. We have also manually typed in the email into multiple MS account services and same thing. It does not even get to the password screen.Apr 7, 2021 · I am trying to sign in to a new computer using my Microsoft account. I know the account is valid because it is the same one I am using in this forum. But, I get a message saying "The Microsoft account doesn't exist. Enter a different account or get… Aug 10, 2022 · The only way that gets back your account is to fill out the account recovery form and provide any information you have ever used.After the verification is passed, the account department will contact you to recover it. Here are some tips that may help you successfully pass the verification. (It will be helpful if you use a device, you previously ... Jun 13, 2022 · In a nutshell, you can fix it by doing this on the remote system you want to connect to. Right-click Start button, choose Run. Type in the command below, but use your Microsoft Account email address instead of the example: runas /u:MicrosoftAccount\[email protected] winver. Provide your Microsoft Account password when prompted. I am trying to sign in to a new computer using my Microsoft account. I know the account is valid because it is the same one I am using in this forum. But, I get a message saying "The Microsoft account doesn't exist. Enter a different account or get…2. Verify Your Account. In certain cases, the problem is due to your Microsoft Account not being verified on the computer. 1. Go to Settings > Accounts > Your Info and click on Verify. 2. If prompted, re-enter the Password for your Microsoft Account and click on Sign In. 3.On the Choose an account screen, click the Microsoft account button. On the Add your Microsoft account screen, enter the email address and password associated with your Microsoft account. On the Make it yours screen, you'll have the option to make this Microsoft account your primary account. (This makes sign-in, settings, and syncing happen ... Go to the Security basics page and sign in with your Microsoft account. Select More security options. Under Two-step verification, choose Set up two-step verification to turn it on, or choose Turn off two-step verification to turn it off. Follow the instructions. Note: As part of setting up this account, you’ll be given a QR code to scan with ...Feb 10, 2023 · If you are able to sign in to your Microsoft account in the browser but cannot sign in to the Microsoft Store, you can use this procedure to repair and reinstall the Microsoft Store. Step 1: Check if doesn't have any corrupt files on the windows. 1-Right-Click on Start then click on Windows Powershell (admin) Since yesterday, when I'm using Office, I'm presented with a pop-up box continuously that says "That Microsoft account doesn't exist. Enter a different account or get a new one", however the account absolutely does exist (I've quadruple checked it!), and I use the email address every day both in browser and MS Outlook.Go to the Security basics page and sign in with your Microsoft account. Select More security options. Under Two-step verification, choose Set up two-step verification to turn it on, or choose Turn off two-step verification to turn it off. Follow the instructions. Note: As part of setting up this account, you’ll be given a QR code to scan with ...Aug 3, 2022 · 08/03/2022 4 contributors Applies to: Microsoft 365 Feedback When you try to activate Microsoft 365 apps, you might encounter the following error: That Microsoft account doesn’t exist. Enter a different account or get a new one. If you are trying to activate on a Mac, see How to remove Office license files on a Mac. .